Liability. Someone damaged their laptop, it “becomes” Lenovo’s fault. They could always claim they “didn’t know” and then it’s their fault. Or, someone could figure out which screw it is posted, remove the screw, and blame that any damage was caused by it.
Lenovo already publishes detailed service manuals though, and many components are explicitly listed as user-servicable (CRU=Customer Replaceable Unit). In this case the procedure is literally just opening it up and making sure all the screws are tight. The manuals list recommended torque specs and what type of threadlocker to use.
It's good to see Lenovo actually listening to customer complaints for once. And kudos for actually doing something about it. There are a number of products they should have recalled in the last decade, but weren't safety concerns so they didn't, and historically their support has just been terrible. That appears to be changing.
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Thinkpads initially replaced widely used office laptops. Later this laptop series was designed and developed to offer mid-budget and high-end laptops. Under this series, you can find touchscreen devices, convertibles, business laptops and gaming laptops. Thinkpads are still selling good as business laptops all thanks to its sturdy built, good battery backup and powerful performance. for more details. <a href="https://www.lenovosupportphonenumbers.com/"&g... Support Number</a>
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8 Comments
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awolfe63 - Wednesday, February 7, 2018 - link
Wouldn't it be easier if they just posted a picture of the loose screw so that user's could remove it?secretmanofagent - Wednesday, February 7, 2018 - link
Liability. Someone damaged their laptop, it “becomes” Lenovo’s fault. They could always claim they “didn’t know” and then it’s their fault. Or, someone could figure out which screw it is posted, remove the screw, and blame that any damage was caused by it.notashill - Thursday, February 8, 2018 - link
Lenovo already publishes detailed service manuals though, and many components are explicitly listed as user-servicable (CRU=Customer Replaceable Unit). In this case the procedure is literally just opening it up and making sure all the screws are tight. The manuals list recommended torque specs and what type of threadlocker to use.Samus - Thursday, February 8, 2018 - link
It's good to see Lenovo actually listening to customer complaints for once. And kudos for actually doing something about it. There are a number of products they should have recalled in the last decade, but weren't safety concerns so they didn't, and historically their support has just been terrible. That appears to be changing.sarahah - Thursday, February 15, 2018 - link
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sarahah - Thursday, February 15, 2018 - link
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SamJacksn - Wednesday, July 4, 2018 - link
Thinkpads initially replaced widely used office laptops. Later this laptop series was designed and developed to offer mid-budget and high-end laptops. Under this series, you can find touchscreen devices, convertibles, business laptops and gaming laptops. Thinkpads are still selling good as business laptops all thanks to its sturdy built, good battery backup and powerful performance. for more details.<a href="https://www.lenovosupportphonenumbers.com/"&g... Support Number</a>