User Experience & Usability

Similar to our performance analysis in the Surface review, there are really two sides to the performance of a Chromebook. There's the user experience as well as what the underlying hardware is capable of. I'll start with the user experience.

Chromebooks have never been all that robust when it comes to user experience. When Google first announced them they didn't even support mounting USB storage, although that has since been rectified. Although Google may have grand visions for where Chrome OS could go, today it serves one real purpose: to provide an affordable platform for a good web experience free of viruses and malware. To that end, the new Chromebook accomplishes its goal fairly well - as did the devices that came before it.

Chrome tends to be my favorite browser, and the experience maps fairly well the Chromebook platform. Web pages render properly and quickly (given the hardware that is). Compatibility isn't an issue. Everything just seems to work.

Obviously a major selling point of Chrome OS is that the web now allows for many content rich applications to be delivered directly in the browser rather than through a standalone executable. Google helps give access to these applications through the Chrome Web Store, although it's important to note that not all of them will run on the ARM based Chromebook (nor is there a good listing of those that will/won't run). The apps themselves vary in type from simple games to productivity tools. Many are quite functional, but the performance just isn't very good compared to a $500 tablet or even a $500 PC.

Technically the Chromebook can do a lot, but for anything other than browsing, YouTube and Google docs use I wouldn't get my hopes up. The heavier apps just don't run smoothly on the platform. Even web browsing isn't what I'd consider fast, but it's still acceptable. To put things in perspective, I got a performance warning trying to play Cut the Rope on the new Chromebook. Stability can also be a problem. Try to deviate too much from normal web browsing and you'll be greeted with long pauses and even system locks. For example, while testing WebGL performance on the new Chromebook I had to power cycle the machine after the browser became unresponsive. Normal web browsing is fine though.

There are other annoyances that aren't strictly performance related. For example, Netflix streaming won't work on the new Chromebook. Although image browsing support is native to the OS, there's no support for RAW camera files from a DSLR.

For the basic necessities however, the Chromebook does embody the fast enough computing concept. I researched, wrote and did almost all of my work while preparing this review on the Chromebook and generally found the experience acceptable. Other features like Pandora worked just fine (although I'd occasionally get hiccups in music playback if I loaded a particularly complex page). Whenever I'd switch back to my Ivy Bridge notebook I'd really appreciate the extra speed, but for writing and web browsing duties the Chromebook got the job done. Had Chrome OS been built around a lesser browser I don't think I would be as positive about the experience.

Display Quality, Keyboard & Trackpad Performance: Atom vs. ARM's Cortex A15
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  • TrackSmart - Wednesday, October 31, 2012 - link

    I think netbooks are the more obvious comparison. You can buy Intel/AMD powered netbooks running Windows/Linux for $200 and up. The "better" choice depends on just how basic your computing needs are and how much you can live with a cloud-based operating system.
  • Krysto - Thursday, November 1, 2012 - link

    Browsing on them will be much slower, especially on those single core ones that cost $200. I know because I've used one. Single core Atom browsing on a netbook is excruciatingly painful. Plus, I believe I saw in a Cnet review that this Chromebook has higher performance in browsing than IE9 with a Core 2 Quad. That's not a very fair comparison because it used IE9, but still.
  • TrackSmart - Thursday, November 1, 2012 - link

    I wasn't advocating one or the other, just pointing out the obvious comparison is not between used laptops and chromebooks, but between chromebooks and other "netbook-like" laptops.

    It's a tradeoff between running a lightweight, but very limited operating system (Chrome) or a heavier but full-featured and mature operating system (Windows or Linux). Performance versus greater availability of features and software.

    I've also used single core atom netbooks and found them painfully slow. I haven't used the newer dual core Atom or dual core AMD-based netbooks that are more common these days. I'm guessing they are similarly painful, given that single-threaded performance is the major limitation for light workloads.
  • Jumangi - Wednesday, October 31, 2012 - link

    Chromebook...a "solutiion" still in search for a problem/market to serve.
  • Peroxyde - Wednesday, October 31, 2012 - link

    Can you please clarify how the Chromebook perform the following tasks in offline mode?

    1. Can I work and save documents when not connected to the Internet?

    2. Is it possible to play music or video files stored on the SD Cards? What media formats are supported? (MP3, MP4, MKV?)

    3. Can the Chromebook access media files over the LAN, via DLNA client or SAMBA shares?

    Thanks in advance for any help.
  • FormulaRedline - Wednesday, October 31, 2012 - link

    I'm also interested in this. The review doesn't seem to go at all into the required internet connection and how this affects functionality. Unfortunately, we don't yet live in a world with free WiFi everywhere.
  • Selden - Wednesday, October 31, 2012 - link

    Offline YES
    A/V YES (but not all formats)
    Samba NO
  • ddy - Saturday, November 17, 2012 - link

    I want to ask if there is smb, already using the Samsung ARM Chromebook. I have a performance issue on working with Google docs. As you asked about the documents, I wanted to be involved.
    It is not that sensitive to respond, neither on-line nor offline. Does any of you have a similar problem??
    Thanks in advance.
  • StormyParis - Wednesday, October 31, 2012 - link

    Nice review, thanks.

    I'd have liked more info about offline use though. Even if I'm online most of the time, it's very important that i can also be productive, and entertained, while offline.
  • prophet001 - Wednesday, October 31, 2012 - link

    The ultimate digital pick-pocket.

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