User Experience & Usability

Similar to our performance analysis in the Surface review, there are really two sides to the performance of a Chromebook. There's the user experience as well as what the underlying hardware is capable of. I'll start with the user experience.

Chromebooks have never been all that robust when it comes to user experience. When Google first announced them they didn't even support mounting USB storage, although that has since been rectified. Although Google may have grand visions for where Chrome OS could go, today it serves one real purpose: to provide an affordable platform for a good web experience free of viruses and malware. To that end, the new Chromebook accomplishes its goal fairly well - as did the devices that came before it.

Chrome tends to be my favorite browser, and the experience maps fairly well the Chromebook platform. Web pages render properly and quickly (given the hardware that is). Compatibility isn't an issue. Everything just seems to work.

Obviously a major selling point of Chrome OS is that the web now allows for many content rich applications to be delivered directly in the browser rather than through a standalone executable. Google helps give access to these applications through the Chrome Web Store, although it's important to note that not all of them will run on the ARM based Chromebook (nor is there a good listing of those that will/won't run). The apps themselves vary in type from simple games to productivity tools. Many are quite functional, but the performance just isn't very good compared to a $500 tablet or even a $500 PC.

Technically the Chromebook can do a lot, but for anything other than browsing, YouTube and Google docs use I wouldn't get my hopes up. The heavier apps just don't run smoothly on the platform. Even web browsing isn't what I'd consider fast, but it's still acceptable. To put things in perspective, I got a performance warning trying to play Cut the Rope on the new Chromebook. Stability can also be a problem. Try to deviate too much from normal web browsing and you'll be greeted with long pauses and even system locks. For example, while testing WebGL performance on the new Chromebook I had to power cycle the machine after the browser became unresponsive. Normal web browsing is fine though.

There are other annoyances that aren't strictly performance related. For example, Netflix streaming won't work on the new Chromebook. Although image browsing support is native to the OS, there's no support for RAW camera files from a DSLR.

For the basic necessities however, the Chromebook does embody the fast enough computing concept. I researched, wrote and did almost all of my work while preparing this review on the Chromebook and generally found the experience acceptable. Other features like Pandora worked just fine (although I'd occasionally get hiccups in music playback if I loaded a particularly complex page). Whenever I'd switch back to my Ivy Bridge notebook I'd really appreciate the extra speed, but for writing and web browsing duties the Chromebook got the job done. Had Chrome OS been built around a lesser browser I don't think I would be as positive about the experience.

Display Quality, Keyboard & Trackpad Performance: Atom vs. ARM's Cortex A15
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  • eddman - Thursday, November 1, 2012 - link

    What your comment has to do with what I wrote?! I never mentioned anything about smartphones.
    I just pointed out that you cannot compare an old 45nm chip with a brand new 32nm one, consumption wise.

    Then again, just because we haven't seen clover trail on smartphones, doesn't mean it consumes too much power.
  • Hulk - Wednesday, October 31, 2012 - link

    Good quality IPS screen on my next laptop or I stay with my Dell 640m forever.
    Put a SSD in it recently and I'm totally fine with it.
  • slackpenguin - Wednesday, October 31, 2012 - link

    I keep reading these comments on reviews for this device like "wouldn't some other device be a better value for $250?"

    How many of you actually go and buy $250 used clunker laptops and are overjoyed with the "value" you just picked up over a 2.5 lb, 0.8 inch, fanless laptop with a warranty?

    I haven't seen $250 laptops that come with any "advantage" of a "proper OS". New $250 laptops almost always come with Windows 7 Starter. Used, almost always blank or Windows XP Home. They inevitably either weigh 6 lbs or run a dog slow Atom with 1GB RAM and a 4200 or 5400 rpm drive that is soundly beat by this new Exynos chip setup.

    Granted, you can upgrade most any of these clumsy $250 devices talked about for another $40 as Microsoft is desperate for you to use tiles instead of a start menu.

    It sounds like most of these comments are from people who would see value in the "Homer Car" over one of those Smart cars. There are plenty of devices out there for you people. This "value" comment is just getting annoyingly repetitive.
  • eddman - Wednesday, October 31, 2012 - link

    You are right about the 250$ range, but with a little more you can get some good stuff.

    http://www.bestbuy.com/site/Asus+-+14%26%2334%3B+L...

    http://www.bestbuy.com/site/Asus+-+15.6%26%2334%3B...
  • TrackSmart - Wednesday, October 31, 2012 - link

    Anand,

    Why not add a few words comparing this to a standard netbook? $250 sounds like a unique price class, until you hop on Newegg and see that netbooks can be had for similar prices. Here's an 11.6" model for $278 that runs an AMD C60 CPU, 4GB RAM, and 320GB HDD: http://www.newegg.com/Product/Product.aspx?Item=N8...

    Key questions worth addressing in the article:
    1) Is the Chrome user-experience dramatically better than running Windows on a low-end processor? [Particularly the more efficient Windows 8 platform.]
    2) Do the advantages of a lightweight operating system really outweigh the lack of versatility compared to a full-blown OS?
    3) Many of us have purchased netbooks as replacements of our parents ancient laptops. Does this Chromebook do a better job than netbooks at meeting basic computing needs?
  • Krysto - Thursday, November 1, 2012 - link

    Yes it is, and Windows 8 is not that much more efficient than Windows 7. Maybe 5% more efficient.
  • TrackSmart - Thursday, November 1, 2012 - link

    To clarify, this isn't a "yes" or "no" question that I wanted an answer to. The "answer" depends on your computing needs and what you can afford.

    I have my own general answers. For my purposes, the Chrome OS is too limited for what I want to do with a laptop-like device. The *concept* of a lightweight operating system that can run on low-end hardware is fantastic. However, the Chrome OS ecosystem is still lacking in features and software availability. Microsoft's RT operating system sounds like it is getting closer to this goal, at least if Anandtech's review is to be believed. We'll have to see if 3rd party software appears to round-out the ecosystem. And the price is still $600 if you want the keyboard cover, so out of this sub-$300 discussion.

    On the other hand, a Windows-based netbook can run all of the software I need, but painfully slowly. It's the reason I don't own a netbook and chose to spend more than $300. But if $300 is all you have to spend, and you need something portable that runs all of your productivity software, an 11.6" netbook might be better for you than a Chromebook.
  • karasaj - Wednesday, October 31, 2012 - link

    Does anybody notice that A15 pretty much beats the Z2760 from the Surface review hands down in every way?

    If only Surface RT had that. But then again that might say just as much about IE versus chrome.
  • alvinchim - Wednesday, October 31, 2012 - link

    Anand: How fast does this boot up? Is it like a smartphone/tablet, instantaneous? Is it like an apple ssd/os, pretty quick? Or like a window 7 SSD watch the screens go by? Or like a windows xp/hd x 7 years old, you might as well sort the laundry, text your girlfriend, and brush your teeth boot? That's a big question, because this really is like a tablet with a keyboard and a bad screen.
  • slackpenguin - Wednesday, October 31, 2012 - link

    I keep seeing figures of 10 seconds cold boot, 2 seconds from sleep mode, and 3 seconds off.

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